Terms of Service

1. Acceptance of Terms

By accessing and using Lumarra's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Service

Lumarra provides AI-powered staffing solutions for contractors, including:

• AI assistants for customer service and lead management
• Appointment scheduling and calendar management
• Multi-channel communication (web, email, SMS)
• Integration with third-party services (Google Calendar)

3. User Accounts

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Subscription and Payment

Our services are provided on a subscription basis:

• Billing occurs monthly or annually based on your plan
• All fees are non-refundable unless otherwise stated
• We reserve the right to modify pricing with 30 days notice
• Failed payments may result in service suspension

5. Acceptable Use

You agree not to use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit spam, malware, or harmful content
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems

6. AI Services Disclaimer

Our AI assistants are designed to help automate customer interactions but are not perfect. You acknowledge that:

• AI responses may occasionally be inaccurate or inappropriate
• You remain responsible for all customer communications
• Important decisions should be reviewed by human staff
• We continuously improve our AI but cannot guarantee 100% accuracy

7. Third-Party Integrations

When you connect third-party services (like Google Calendar), you agree to their respective terms of service. We are not responsible for third-party service availability or data loss.

8. Intellectual Property

All content, features, and functionality of our services are owned by Lumarra and are protected by international copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, Lumarra shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

10. Indemnification

You agree to indemnify and hold Lumarra harmless from any claims, losses, damages, liabilities, and expenses arising from your use of our services or violation of these terms.

11. Termination

We reserve the right to terminate or suspend your account at any time for violations of these terms. You may cancel your subscription at any time through your account settings.

12. Changes to Terms

We may update these terms from time to time. We will notify you of any material changes via email or through our services. Continued use after changes constitutes acceptance.

13. Governing Law

These terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@lumarra.app
Address: Lumarra, Inc.
United States